wnhq Privacy Policy

01 Introduction

wnhq ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of every individual who interacts with our platform. We understand that Filipino players trust us with sensitive personal and financial information, and we take that responsibility seriously.

This Privacy Policy has been prepared in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC") of the Philippines. Where applicable, we also observe the data protection standards required by PAGCOR as part of our regulatory obligations.

By registering an account on wnhq or by continuing to use the platform after this Policy has been made available to you, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the wnhq platform.

02 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, wnhq acts as the personal information controller ("PIC") in respect of the personal data it collects from players and visitors. As PIC, wnhq determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

wnhq has appointed a Data Protection Officer ("DPO") who is responsible for overseeing compliance with the DPA and this Privacy Policy. The DPO can be contacted using the details provided in Section 14 of this Policy.

Where wnhq engages third-party service providers to process personal data on its behalf, those providers act as personal information processors ("PIPs") and are contractually bound to process data only in accordance with wnhq's instructions and applicable Philippine data protection law.

03 Personal Data We Collect

wnhq collects the following categories of personal data from players and, where applicable, from visitors to the platform:

• Identity Data: Full legal name, date of birth, gender, nationality, and government-issued identification number (e.g., PhilSys ID number, passport number, UMID number, LTO driver's license number).
• Contact Data: Philippine mobile number, email address, and residential address (city, province, region).
• Account Data: Username, encrypted password, account registration date, account status, and account preferences.
• Financial Data: GCash account number, PayMaya/Maya account number, bank account details (account name, account number, bank name), transaction history including deposits, withdrawals, and gaming wagers.
• KYC Verification Data: Copies of government-issued identification documents submitted for identity verification purposes, including photographs or scans of the front and back of such documents.
• Gaming Activity Data: Game history, bet amounts, win/loss records, session duration, game preferences, and bonus usage history.
• Technical Data: IP address, device type, operating system, browser type and version, mobile network operator, and session timestamps.
• Communications Data: Records of your communications with wnhq's support team, including live chat transcripts and support ticket history.
• Responsible Gaming Data: Self-exclusion requests, deposit limit settings, cool-off period activations, and any other responsible gaming tool usage.

wnhq does not collect sensitive personal information as defined under the DPA (such as health data, political opinions, or religious beliefs) unless specifically required by law or regulation and with your explicit consent.

04 How We Collect Your Data

wnhq collects personal data through the following means:

• Direct Collection: Data you provide directly when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or updating your account profile.
• Automated Collection: Technical data collected automatically when you access the wnhq platform, including through cookies, web beacons, and server logs. See Section 10 for more information on cookies.
• Third-Party Sources: Identity verification data from KYC service providers, fraud prevention data from anti-fraud service providers, and payment verification data from payment processors. All third-party data sources used by wnhq are contractually bound to comply with applicable Philippine data protection law.
• Regulatory Sources: In limited circumstances, wnhq may receive data from PAGCOR or other Philippine regulatory authorities in connection with its regulatory compliance obligations.

05 How We Use Your Personal Data

wnhq processes your personal data for the following purposes:

• Account Management: To create, maintain, and manage your wnhq player account, including processing your registration, verifying your identity, and managing your account settings.
• Service Delivery: To provide you with access to wnhq's gaming services, process your deposits and withdrawals, credit bonuses to your account, and deliver the features and functionality of the platform.
• KYC and AML Compliance: To verify your identity and age in compliance with PAGCOR regulations and to fulfill our obligations under the Anti-Money Laundering Act of 2001 (RA 9160) and its amendments, including transaction monitoring and suspicious transaction reporting.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats to the platform and to individual player accounts.
• Responsible Gaming: To administer responsible gaming tools including deposit limits, self-exclusion, and cool-off periods, and to monitor gaming activity for indicators of problem gambling behavior.
• Customer Support: To respond to your inquiries, resolve complaints, and provide technical assistance through our support channels.
• Communications: To send you transactional communications relating to your account (e.g., deposit confirmations, withdrawal notifications, security alerts) and, where you have consented, promotional communications about wnhq offers and events.
• Platform Improvement: To analyze aggregated and anonymized usage data to improve the performance, features, and user experience of the wnhq platform.
• Legal Compliance: To comply with applicable Philippine laws, regulations, court orders, and regulatory directives.

06 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, wnhq processes your personal data on the following legal bases:

• Contractual Necessity: Processing necessary for the performance of the contract between you and wnhq (i.e., the Terms & Conditions), including account management, service delivery, and payment processing.
• Legal Obligation: Processing required to comply with wnhq's legal and regulatory obligations under Philippine law, including KYC verification, AML transaction monitoring, and PAGCOR reporting requirements.
• Legitimate Interests: Processing necessary for wnhq's legitimate interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, including the sending of promotional communications. You may withdraw your consent at any time by contacting wnhq support or updating your account communication preferences.

07 Data Sharing and Disclosure

wnhq does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash (GXI), PayMaya/Maya, and Philippine banking partners, for the purpose of processing your deposits and withdrawals.
• KYC and Identity Verification Providers: Third-party identity verification service providers engaged to assist with KYC compliance.
• Fraud Prevention Services: Anti-fraud and risk management service providers who assist wnhq in detecting and preventing fraudulent activity.
• Game Software Providers: Game developers and live dealer studio operators whose games are integrated into the wnhq platform, to the extent necessary for game delivery and integrity monitoring.
• IT and Infrastructure Providers: Cloud hosting, data storage, and cybersecurity service providers who support the technical operation of the wnhq platform.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies, where disclosure is required by law, regulation, court order, or regulatory directive.
• Legal and Professional Advisors: Lawyers, auditors, and other professional advisors engaged by wnhq in connection with legal proceedings, compliance reviews, or corporate transactions, subject to professional confidentiality obligations.

All third-party service providers engaged by wnhq are required to enter into data processing agreements that obligate them to process personal data only in accordance with wnhq's instructions and in compliance with the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations.

08 Data Retention

wnhq retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and AMLA obligations.
• Financial and Transaction Data: Retained for a minimum of five (5) years from the date of each transaction, in compliance with AMLA requirements and applicable tax regulations.
• KYC Verification Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Gaming Activity Data: Retained for a minimum of three (3) years from the date of the relevant gaming session, for dispute resolution and regulatory compliance purposes.
• Support Communications: Retained for a minimum of two (2) years from the date of the communication, for quality assurance and dispute resolution purposes.
• Technical and Log Data: Retained for a maximum of twelve (12) months from the date of collection, unless retention for a longer period is required for security investigation or legal proceedings.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with wnhq's data disposal procedures. Anonymized data that can no longer be linked to an identifiable individual may be retained indefinitely for statistical and analytical purposes.

09 Data Security

wnhq implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption: All data transmitted between your device and the wnhq platform is encrypted using industry-standard 256-bit SSL/TLS encryption. Sensitive data at rest, including financial data and KYC documents, is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted to wnhq personnel and authorized service providers who have a legitimate need to access such data in the performance of their duties. All access is governed by role-based access control policies and is logged for audit purposes.
• Two-Factor Authentication: wnhq offers two-factor authentication (2FA) for player accounts and requires it for all internal administrative access to systems containing personal data.
• Penetration Testing: wnhq conducts regular security assessments and penetration testing of its platform infrastructure to identify and remediate vulnerabilities.
• Incident Response: wnhq maintains a documented data breach response procedure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, wnhq will notify the National Privacy Commission and affected players in accordance with the timelines prescribed by the DPA and NPC regulations.

10 Cookies and Tracking Technologies

wnhq uses cookies and similar tracking technologies on its platform to enhance your user experience, maintain your session, and collect analytical data about platform usage. A cookie is a small text file placed on your device by a website when you visit it.

wnhq uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the operation of the wnhq platform, including session management, authentication, and security. These cookies cannot be disabled without affecting platform functionality.
• Functional Cookies: Used to remember your preferences and settings, such as your preferred language and display settings, to provide a more personalized experience.
• Analytical Cookies: Used to collect aggregated, anonymized data about how players use the wnhq platform, including pages visited, time spent on the platform, and navigation paths. This data is used solely to improve platform performance and user experience.
• Security Cookies: Used to detect and prevent fraudulent activity, including bot detection and session integrity verification.

wnhq does not use third-party advertising or tracking cookies that share your data with external advertisers. You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may affect your ability to use certain features of the wnhq platform.

11 Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by wnhq. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.

wnhq will respond to all data subject rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case wnhq will notify you of the extension and the reasons for it. wnhq reserves the right to verify your identity before processing any data subject rights request.

12 Children's Privacy and Age Restriction

The wnhq platform is strictly intended for individuals who are at least twenty-one (21) years of age, in accordance with Philippine gambling regulations. wnhq does not knowingly collect personal data from individuals under the age of 21.

If wnhq becomes aware that it has inadvertently collected personal data from an individual under the age of 21, it will take immediate steps to delete that data and close the associated account. Any balance held in such an account will be handled in accordance with applicable Philippine law and PAGCOR regulations.

If you are a parent or guardian and believe that your child under the age of 21 has registered on the wnhq platform or provided personal data to wnhq, please contact our Data Protection Officer immediately using the contact details in Section 14 so that we can take appropriate action.

13 Changes to This Privacy Policy

wnhq reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When material changes are made to this Policy, wnhq will notify registered players by posting a prominent notice on the platform and, where practicable, by sending a notification to the mobile number or email address associated with your account.

The revised Privacy Policy will take effect on the date specified in the notice. Your continued use of the wnhq platform after the effective date of any revised Policy constitutes your acknowledgment of the changes. If you do not agree with the revised Policy, you should discontinue use of the platform and may request account closure in accordance with the wnhq Terms & Conditions.

We encourage you to review this Privacy Policy periodically to stay informed about how wnhq is protecting your personal data. The date of the most recent revision is always displayed at the top of this page.

14 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or wnhq's handling of your personal data, you may contact our Data Protection Officer through the following channels:

wnhq aims to acknowledge all privacy-related inquiries within two (2) business days and to provide a substantive response within thirty (30) days of receipt. This Privacy Policy was last reviewed and updated on January 1, 2026.